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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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HP Officejet Pro8000 A809
Mac OS X 10.9 Mavericks

When I try to print anyrhng, I get the following error message:

 

Paper size mismatch

 

The paper size detected by the printer sensor does not match the paper size selected in software.  If the paper loaded in the printer is the correct size, change, change the selected size in your software.

 

The paper size in the printer is 8.5" by 11.00"  and the paper size I have selected is also 8.5" by 11.00"  So I suspect that something is wrong with the paper sensor.

 

Recently there was a paper jam in the printer and it hasn't worked right since then.  

 

Where can I find out where the paper sensor is to see what's wrong with it?  I am very experienced with repairing things and am not hesistant to take the printer apart is necessary.

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