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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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HP Envy 4520 series
Microsoft Windows 10 (64-bit)

Hi, 

 

My printer has been printing in only black and white just recently. I have had it print in colour before and can't think of how I could have changed the settings.  

 

Usually I would just look in the page setup/printer options and (un)check the box for printing in colour. However I cannot see this box anywhere in the options - even in advanced. I've attached a screengrap in case I have somehow missed it. 

print.png

 

I've also been looking up for suggestions on the forums, and have found most responses say to reinstall drivers. I have done this but still no change. 

 

Can anyone help?

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