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‎08-05-2017 01:54 PM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Microsoft Windows 7 (64-bit)

Hello,

 

I recently purchased HP OfficeJet Pro 6978 to replace my HP Photosmart 7520.  I am starting to get acquainted with HP 6978 and have come across a perplexing problem that did not occur with HP 7520.  When I print pasted images in MS Word, those images come out severely cropped.  I have read comments about this problem online and there seems to be no sure-fire solution to fixing this problem.  HP 6978's user guide manual does not say anything about this problem... maybe I am looking in the wrong place.

 

My OS is Windows 7 Pro 64-bit and I use a screen resolution of 1920x1080 (recommended in Windows 7 Pro), but I have it set at 125% to make it easier for me to read the screen.  I read that this 125% is affecting how HP 6978 prints pasted images.  Is that true?  I did not have this problem with HP 7520.  The screen must be at 125% for my eyes.  In a few years, I will need to use 150%.  I cannot be dealing with a printer that does not print what I see on the screen.  It defeats the purpose of having a printer.

 

As for borderless printing, I have that feature turned off.  Am not sure if I have to have it on or off if I want to print uncropped pasted images?

 

How can I fix this problem with a one-time change (instead of changing it every single time I want to print pasted images)?

 

Help! 

 

Thank you.

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