• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎08-09-2017 12:16 PM

HP Recommended
Product: HP Deskjet 2540 All-in-One Ser
Operating System: Mac OS X 10.9 Mavericks

This printer worked perfectly on a pc platform  until  it operating  system was  updated.  I purchased brand new ink specifically from HP for this printer and installed it correctly. The test page prints out perfectly in color and black. But when i try to print out any of my documents it will only print out in black and white. i have tried printing from both Photoshop and Preview and from on Firefox and tried all setting options available multiple times but no matter what i do i can only get black and white to print from the ten plus documents i have tired. I was a graphic artist for 30 plus years so am pretty comfortable with printing but this has me stumped.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.