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‎08-10-2017 08:52 AM

HP Recommended
Product: officejet pro 6830
Operating System: Microsoft Windows 10 (32-bit)

My husband bought a 6830 printer in Turkey in 2016. At that time HP already knew that the printerhead was not good. Now 1,4 years later our printerhead did indeed brake down. Because the warrenty is no longer valid the only thing the could offer me was 20% discount on a new one if we replace it in 60 days. The printer is almost new because he didn't use it much. Now we have to spent more money to buy a new one if we want a new one and that in 60 days. My qeustion is is this normal. They knew that this probebly would happen. It's on the website but in 2016 the warrenty for this problem was set back to 1 year. (And that's when we bought it). A printer is a product that will work for more than 1,4 years i think.

I hope there is someone who has an other solution.

(I also think its a shame for nature to throw a completely new printer in the garbish)

Sorry for my English I am Dutch.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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