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‎08-16-2017 03:31 AM

HP Recommended
Product: HP Envy 120
Operating System: Microsoft Windows 10 (64-bit)

Hi, when i turn on my printer at the wall the printer now displays a 'HP' screen followed shortly by an error code on a blue background. The error code is C4EBA63D. The printer is unuasable.

 

I have read similar posts with this problem and the advice has been to remove the lead from the wall power supply and wait one minute before re-trying, but this has not worked (it may change the error code displayed though, it appears to be different each time).

 

Further advice from HP support is to do a hard reset following some specific instructions. Can you tell me how to do this please?

 

Thanks for any help. 

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