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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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HP DeskJet Ink Advantage 5645
Microsoft Windows 10 (64-bit)

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I tried to scan a document, after about 2 weeks that I haven't used the printer. The result is above. I have cleaned up the glass and the white cover, I have unplugged the printer multiple times (in order to reset it and I have waited more than 30 minutes), I tried plugging it directly into a wall socket and nothing.

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