• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-14-2017 08:37 AM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

I just installed a brand new HP61 black ink cartridge into my printer and it says Ink Cartridge Problem(s) The following ink cartridge must be replaced and shows the sideways two triangles indicating the black cartridge. 

 

I unplugged the printer while it was on from the back and then unplugged it from the wall and waited 15 second before plugging it back in and turning it back on. This did not work.

 

I then removed the black ink cartridge, unplugged the printer from the back and  and using a q-tip that I had moistened with distilled water gently cleaned both the brand new ink cartridges copper contacts and the contacts in the printer itself. I waited 15 minutes and replaced the ink cartridge and received the same message. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.