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‎09-20-2017 08:00 PM

HP Recommended
Product: Officejet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have an Officejet Pro 8600 printer wirelessly connected to a Windows 10 64-bit PC.  The printer/scanner worked fine for many months until we had Time Warner Cable / Spectrum upgrade our modem to a dual-band router.

 

I can connect our printer to network and print just fine. The problem is that the printer will eventually go into rest mode and the network connectivity will be lost.  when someone tries to print, it will make it to the print queue/spooler but will not print. To fix, I need to wake printer up and re-do wireless setup wizard.  this is incredibly frustrating because I need to stop print spooler service, clear spoll directory within windows/system32, restart spooler service, re-do printer wireless setup and print to solve.  Many steps I can do, but rest of my non-software engineer cannot.

 

I've scoured forums for solution but none work. I have latest firmware on printer. I've run troubleshooter, etc. Always come back to same problem.

 

My wireless settings on printer:

Wireless: On

Wireless Direct: Off

 

 

Please help!

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