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HP Recommended
OfficeJet 4650
Microsoft Windows XP

The OfficeJet 4650 is advertised as being compatible with WinXP.  I downloaded the driver for WinXP (32 bit) but it won't install:

 

"HP-DQEX5.exe has encountered a problem and needs to close.  We are sorry for the inconvenience."

 

When I attempt to install from the CD, which also lists compatibility with WinXP, I get the same error message.  If I instead click the link it presents to go to 123.hp.com it takes me to a page that says:

 

"We’re sorry—We don’t support this operating system."

 

How do I get this printer to work with WinXP?

 

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