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‎10-02-2017 12:05 AM

HP Recommended
Product: HP 7610 Wide Format
Operating System: Microsoft Windows 10 (64-bit)

I installed a new yellow cartridge when the other ran out. I received an error message saying that there was a ink system error and to restart the printer. I did that and it reset ok but now neither yellow nor magenta will print. I have since replaced the new yellow cartridge with another new one in case the first one was creating an issue. I have ran print tests, cleaned the print heads, tried alignments and everything prints perfectl;y but without yellow or magenta. A printer status report, for example, prints all text and other information perfectly but in the Ink Delivery System Information section, I have color bar indicators for estimated ink levels for black and cyan but yellow and magenta have no color. The yellow is full (new cartridge) and magenta is right at half full.  It says that the cartridges are all in date (all three color cartridges expire 2018). Any help would be appreciated please!

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