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‎10-06-2017 05:22 PM

HP Recommended
Product: HP 8710 All in one
Operating System: Mac OS X 10.11 El Capitan

Hello, i was printing my photos on glossy paper with no problems-then out of no where I begin getting paper jam messages, although there is no paper jam. I went thru the steps of cleaning all the rollers in the printer, pluging the printer directly into a wall outlet and restarting the printer--But I'm still receiving paper jam errors (only when attempting to print on glossy paper) Can someone please help.

 

Thank-You,

Cutemilo

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