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‎10-08-2017 05:16 AM

HP Recommended
Product: Envy 5540
Operating System: Microsoft Windows 10 (64-bit)

Hi!

 

I have installed,  uninstalled and re-installed the full software package for printer 5540 for Windows 10. 

Everything I have tried have failed; the printer dirver will not install. I can print from the eprint website - a testpage - but nothing from any app on  the laption. Whichever way I try - the printer driver will not install. 

 

I've tried installing other hp printer drivers to see if that can solve anything, as that solved it for someone else in a thread in Windows forum. No success. 

 

I've tried installing basic printer driver from windows as suggested in the support pages in here - no luck either. 

 

The only thing I haven't tried is to physically connect the printer via the USB cable (which I've lost). 

 

The printer is on the same network as the laptop. It's online. 

 

What do I have to do to get the printer driver installed?

 

Going mad here - so hope someone can help me 🙂

Thanks in advance

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