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‎10-15-2017 07:03 PM

HP Recommended
Product: HP Envy Photo 7858
Operating System: Microsoft Windows 10 (32-bit)

I just got a HP ENVY Photo 7858 from Costco.  We tried the wireless connection and it wont work, so im trying to wired connection.  When i plug it in my computer regognizes its been plugged in.  We installed the drivers, but when we do it asks us to connect the printer to the computer via USB, and it doesnt recognize its been plugged in, so i select - will plug in later - it tells me the drivers are installed correctly.  I try to print. it finds the printer but tells me its not installed.  I then install the HP print and scan doctor, which can detect the printer, but tells me there is ap roblem with the drivers but dose not tell me how to fix it.

 

i have restarted everything multiple times.

 

I dont know why it wont installt the drivesr correctly.  

How do I call HP? is this even a thing anymore?

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