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HP DeskJet Ink Advantage 5575
Microsoft Windows 7 (64-bit)

Something happens, but I didnt do anything wrong or special - I printed several coloured photos, but suddenly came some problem. The menu for printing became brief with no possibilities to set size of the photo paper, it was no able to print neither photos, nor from tho MS Word. I restarted the notebook, I restarted the printer. Nothing improved. Than I tried to remove the printer and once more add. I downlouded some new drivers for this type. After this the printer started to print - JUST in black and white paper from Word, coloured documents are also printed in black and white. Photos are not able to print still.  Can you help me please? Thank you.

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