• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Officejet 3830
Microsoft Windows 10 (64-bit)

I recently bought a HP Officejet 3830, and successfully installed it (wireless) on two Windows 10 computers. Test page printed without problems. The next day, when trying to do some real work, everything I printed was black-and-white. After going through the HP support forum and other resources, I can reconstruct the problem reproducibly in the following way (but without a solution):

 

1) completely uninstall all HP printers, using the instructions from this HP resource.

2) reinstall the printer with drivers and software from this HP webpage. This proceeds smoothly, no problems, no errors.

3) I open Powerpoint, make a one-page document with some color in it, then print it: it prints color, nice.

4) I open any pdf with color in it, print it ==> it prints only black-and-white

5) go back to that Powerpoint file which was still open, print it again in exactly the same way as before: only black-and-white...!

 

The above procedure is reproducible.

 

The test page printed directly from the printer itself, is always printed in color. A colored document that is duplicated by the copy feature of the printer, is always printed in color too. So no hardware problem. 

 

The HP print and scan doctor reports no problems.

 

In the printer settings, I can nowhere find an option to select color/black. If the program from with I print has a selection possibility itself, it does not matter what is chosen, it always ends up in black-and-white.

 

I found one description on the HP forum that feels like exactly my problem, but I don't fully understand the solution given, and that solution does not feel to be very elegant or robust either.

 

Please bring back color in my life 😉

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.