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‎10-30-2017 07:27 AM

HP Recommended
Product: Officejet pro 8500 910A
Operating System: macOS 10.12 Sierra

Help please!

I have been fighting with this printer for days.  We got a new router and now our printer refuses to work.  At first it will tell me that the printer isn't connected, sometimes I can get it to say connected but when  I send a print job from my computer, the printer queue says the job is printing, the printer screen says the job is printing but nothing comes out.  I can't even get a copy to print directly from the printer.

 

I have followed a number of steps already...

  • updated computer OS
  • reset the print system
  • verify and Repair your Disk Permissions on the Mac
  • Uninstall Drivers and Software
  • re installed printer

I have tried to download and run Print Doctor from the HP site but I am on a MAC and it says it tells me it can't open the file.  

 

I have hit the point of exasperation as I NEED NEED NEED to print something.  Can anyone out there help me?

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