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‎11-27-2017 08:50 AM - edited ‎11-27-2017 09:02 AM

HP Recommended
Product: Envy 5540
Operating System: macOS 10.12 Sierra

My HP eNVY 5540 has suddenly stopped working and is stuck on its loading page. Like only after 30 mins will it slowly (very slowly) print a paper. Cancelling took another 10 mins!!!  I'm connected to it via wifi on my mac and I just bought it new last month! Very disappointed as it was working fine before. I've tried to reset the printer as adviced on this website but it's still the same. Also after restarting the cartridges move about a lot for a while. Pls Help!! Thanks

 

Here is a link of a video of my printer acting out!! https://www.youtube.com/watch?v=WpbwCSZG3uM

 

printer.jpegprinter 2.jpeg

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