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‎12-15-2017 02:32 PM - edited ‎12-15-2017 02:36 PM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: macOS 10.12 Sierra

Hello, greetings! My first post here. Glad to have found this forum/community.

Thank you for any and all who take a look and see if can offer help. 

 

Put simply, our Officejet Pro 6978 after first bringing it home, unboxing, and setting up worked great. Then it goes in and out - half the time working, half the time not being found. 

I just deleted it out of the printers list on Mac and now I cannot myself find it in order to re-add it. 

 

I am also wondering if the problem is on the network on our end?

 

Also added note: Mac laptop, printer, and modem are all in the same room.

 

Operating System is MacOs High Sierra 10.13.02

 

Help would be greatly appreciated. 

 

Much thanks guys. 

 

 
 
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