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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet Pro K8600 Printer series
Microsoft Windows 10 (64-bit)

My Officejet printer was wirelessly connected to my desktop and notebook computers for 3 years without a problem, but the connection was suddenly gone on both computers...don't know why. I ran a network test and the wireless connection was perfect on the printer. I set it up again with the wireless setup wizard anyway to be sure. I tried to find the printer using HP software setup and Windows add a printer...neither worked. Tried manually setting IP address...didn't work. I shut down and restarted the router, printer and computer...didn't work. I disabled firewall...didn't work. I ran HP Print and Scan Doctor...didn't work. I'm down to uninstalling printer software. I have a second HP printer set up on this computer (not wireless). How do I uninstall only HP software  that  applies to the problem printer? Have I missed any possible solutions? If this doesn't work, how do I connect with USB (plug in first, during or after setup)?  Any help is greatly appreciated...I've been working on this for days.

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