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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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HP Officejet Pro 8000 Printer series - A809
Microsoft Windows 10 (64-bit)

I am able to airprint from my iPhone to the HP printer and make copies, but cannot print from my desktop computer.  It gives me the error message "printer is in error state".  There is one document that is stuck in the print que.  I tried to cancel it and it has said "deleting" for several days.  

 

This problem started after AT&T came out and upgraded our internet.

 

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