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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP OfficeJet 6978
Microsoft Windows 7 (32-bit)

All of a sudden my printer stopped printing- I re downloaded the drivers, there is no paper jam- I looked, I took out the ink cartridges and put them back in

error code 0x6100004a

Its only 14 months old!

I unplugged it multiple times - still get the printer failure message

Who Me Too'd this topic
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