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‎01-18-2018 03:49 PM

HP Recommended
Product: Officejet 7612
Operating System: Microsoft Windows 10 (64-bit)

Hello,

My printer (Officejet 7612) was jammed. We followed the instructions in the manual to try and remove the paper, but the sheet tore, leaving small bits of paper trapped under the white rollers (these can be seen when you look in through the top of the printer). I haven't had any luck pulling them out with my hands or tweezers- even when using two of tweezers to even out the distribution of the force on the paper pieces, they still tear. Is there a way I can get the paper pieces out, or should I take it to be serviced?

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