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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-21-2018 09:34 AM

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer series

Hi, I have a HP envy 5530 all in one printer and only ever use genuine ink cartridges. I replaced the inks around 2 months ago and both cartridges are over half full. My daughter was printing off her homework and after printing 5 pages the error message came up saying we are using incompatible cartridges and to change them for HP ones.

We can now no longer use the printer and I'm not sure why this error is coming up and how to rectify it. Can anyone help please?

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