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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-28-2018 11:42 AM

HP Recommended
Product: HP Photosmart 5520
Operating System: Mac OS X 10.11 El Capitan

I just installed new cartridges and the black is printing better (but not great), but the colors won't print at all. I have re-installed the software, cleaned printhead and ink smear, aligned printer, printed status pages, and checked all of my cartidges but there is no color printing. It is not printing in shades of grey, just simply blank where the color should be.

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