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‎01-29-2018 10:27 PM

HP Recommended
Product: HP OfficeJet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

My computer will not connect to my printer and print wirelessly or with a wire.

 

My computer is connected to a Wi-Fi that is secure, and my printer is connected to a Wi-Fi with the same name, but it is not secure. My printer cannot connect the the secure Wi-Fi. However, when I connect my computer to the unsecure Wi-Fi that my printer is on, my computer still will not connect to my printer.

 

Sometimes the printer is offline; when it is online, nothing will print and my computer simply says "Error - Printing". I have tried connected the printer to the computer via cable, but that does not work either.

 

I have uninstalled the printer software, reinstalled it, taken down firewalls, troubleshooted both the computer and printer, installed printer apps, used Wi-Fi and not used Wi-Fi, turned both the computer and printer off and on, and followed the initial setup phase again using an installation disk, but nothing works.

 

I have followed every suggested step on the HP website and done everything I can think of: even the setup you are supposed to use when you first turn on the printer. I am at a total loss.

 

Please help connect my computer to my printer. It is a Toshiba that runs Windows 10 64 bit, and my printer is a HP OfficeJet Pro 6968 inkjet.

 

Thanks.

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