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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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B4LO3A

I tried to follow directions on what come up under this issue. I could only get the color ink out as the ink was on right side & never moved, so I couldn't access the blank ink cartridge. When I plugged the power cord back into printer, the power came back on, the ink cartriges never moved & the same error message still came up. I need help.....i need to be able to print. Please help me.

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