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02-11-2018 09:47 AM
Product: J6480
As I could no longer print yesterday, I did the HP trouble-shotting for this problem (useless), and then found this forum. Obviously the problem is widespread, have you found a real solution for it, HP? My printer cartridges are also docked on the right and will not move. No solutions were presented for this problem. My printer is not that old, I would like to see HP post a solution for all of us feeling obliged to buy a new printer, whether we can afford it or not.
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