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HP Recommended
Photosmart 5520 CX042A
Microsoft Windows 10 (64-bit)

Printer won't print black ink. After reading similar/same product issues i noticed that the black ink has pooled in the right-most corner of the printer. Have replaced multiple black ink cartridges under the assumption that the cartridge was bad. Have run all the diagnostic options. Is there a fix for this issue?IMG_5103(1).JPGIMG_5104(1).JPGIMG_5105(1).JPG

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