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HP Recommended
Laserjet Pro MFP M127fn
Microsoft Windows 10 (64-bit)

Good Morning,
 
I own a Laserjet Pro MFP M127fn and as of yesterday I could no longer scan anything.
 
Please note that I am able to use the Copy functionality as well as the printing functionality of this device without any issue. It is only the scanning that has stopped working. It was working fine for the last 6 months while connected via USB on my Windows 10 x64 desktop and wirelessly on my Linux Mint x64 laptop.
 
I have attempted the below but the device is still not able to scan:
 
1. Windows 10 x64 (Desktop)
 
I have uninstalled the device software completely from my computer and rebooted. I have installed the latest version of the driver for Windows 10 x64 (HP LaserJet Pro MFP M127/128 Series Full Software and Drivers version: 15.0.15309.1315), while scanner is being recognized and is saying its working properly in device manager. Attempting to scan documents using HP's Scan utility is still unresponsive. No error messages, it just doesnt scan. Attempting the scan with the feeder is giving me a message saying there are no documents in the feeder, when documents have been put in the feeder correctly. And attempting to scan from the glass is giving no error at all it just doesnt work and does nothing. I have also tried using another scanning software NAPS2 (https://www.naps2.com/), but same thing, nothing happens and no errors.
 
I have attempted to use the scanner via my network (Wired and Wireless) as well as directly connected via USB cable while making the appropriate changes to the software and configuring my firewall to allow access. However still no response.
 
I have download the latest Windows 7 x64 drivers (HP LaserJet Pro MFP M127/128 Series Full Software and Drivers version: 15.0.15309.1315), uninstalled with reboot of previous Windows 10 drivers and installed the Windows 7 drivers and still experiance the same problem.
 
2. Windows 7 x64 (Desktop)
 
I have attempted to try a different machine running Windows 7. I have installed the latest version of the driver for Windows 7 x64 (HP LaserJet Pro MFP M127/128 Series Full Software and Drivers version: 15.0.15309.1315), this was the first time I use the device with this desktop, while scanner is being recognized and is saying it working properly in device manager. Attempting to scan documents using HP's Scan utility is still unresponsive. No error messages, it just doesnt scan. Attempting the scan with the feeder is giving me a message saying there are no documents in the feeder, when documents have been put in the feeder correctly. And attempting to scan from the glass is giving no error at all it just doesnt work and does nothing. I also tried using the NAPS2 scanning software with the same effect. No error message and doesnt do anything.
 
I have attempted to use the scanner via my network (Wired and Wireless) as well as directly connected via USB cable while making the appropriate changes to the software and configuring my firewall to allow access. However still no response.
 
3. Linux Mint 17 x64 (Laptop)
 
I have attempted to scan with another machine running Linux Mint 17. I have installed the device using the "HP Linux Imaging and Printing (HPLIP) protocol. Please note that both Printing and Scanning from this laptop was working with the device until yesterday. Only printing works now but as said before scanning with the device does not work. I have only tried scanning with the scanning software called "Simple Scan" which is a generic software for Linux. This software was working fine with the device until yesterday.

The device is being recognized by Linux but upon attempting to scan documents using Simple Scan is still unresponsive. No error messages, it just doesnt scan. Attempting the scan with both feeder and glass is giving no error at all it just doesnt work and does nothing.

On this laptop I am connecting wirelessly, but have also tried a wired network connection with the same result. As said before printing from Linux still works with this device.

What I dont understand, is why I can copy documents from the device sucessfully, but not scan from it to my laptop/desktop.

Kindly advise.

Regards,
A

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