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‎03-28-2018 03:36 PM - last edited on ‎03-28-2018 03:44 PM by Retired

HP Recommended

My HP Deskjet 3510 printer is  suddenly having trouble connecting to my wireless network. 

It started 2 weeks ago, and at that time I was about to go on vacation. I did a produt update right from the printer's panel at that time, that didn't work, and I left for vacation.

Since I've come home I have done all of the troubleshooting steps. I've tried both of the automatic wifi protected setups from the printer's LCD panel and they have timed out repeatedly.

I have turned off both the router and the printer.

I have moved the printer closer, but not less than 6 feet closer to the router.

I have printed out the wireless network test results and it says that the printer is unable to connect to the router. It says that the Network Nme (SSID) is a "FAIL", and "not set". 

I've also printed the network configuration page and the IP address does NOT match the default gateway. In fact, the default gatway is listed as 0.0.0.0.

 

I read the previously posted solution but the link you provide for a firmware update is for a PC and I have a MAC. I'm no longer able to download any updates from the printer itself because it won't connect.

 

The only things I haven't done is changed the name of my wireless network or restore factory defaults.

 

Can you help?

Thanks,

Stacey

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