• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-01-2018 07:54 PM - last edited on ‎04-01-2018 07:57 PM by Retired

HP Recommended
Product: HP 6970
Operating System: Microsoft Windows 10 (64-bit)

I have only had this printer 5 months and it is not heavily used; I am the only user and it is on a home computer used sparsely.  Very frustrating that this has happened several times already.

I just tried to print 1 page from an open Adobe Acrobat document. The printer flashes that there may be a paper jam, then flashes that the printer needs to be turned off and on. I press the printer on/off button and the display shows 'Shutting down' with a spinning round arrow, but it has been 30 minutes and it is still spinning.  

 

I then tried to unplug the power cord, waited 3 minutes, then plugged back in. The display tells me the printer was not turned off properly and I could damage the printer (catch-22).  Then it goes into spinning mode again.

 

I have a Wired connection.

I suspect if I restart my whole system it may work again, or one time I left it spinning overnight and I believe it stopped and I was able to print that time. 

Did I mention this has happened almost every time I try to print?  I need to figure this out before I urgently need something printed. 

Thanks ~ Terry Melcher

[edit]

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.