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‎04-03-2018 09:06 AM

HP Recommended
Product: HP Officejet 5740
Operating System: Microsoft Windows 10 (64-bit)

I have fresh ink, and only recently have started getting horizontal and missing lines on prints.

Capture.PNG

Went to use the  online tools,  and if I try to Clean cartridges, print a test page, etc  , I just get error "the cleaning process failed"   I've also removed ink cartridges, and tried manually cleaning printer heads.   

 

The diagnostic tool is FINDING my printer, so unsure why it won't do the final connect to clean , allign, etc like it used to. I used to be on Win7...Recently switched to Win10..Unsure if that has anything to do with it yet 

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