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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-07-2018 08:50 PM

HP Recommended
Product: HP OfficeJet 4622
Operating System: Microsoft Windows 10 (64-bit)

I bought & installed new cartridges on 4/6/18.  When I printed a document it was faded.  I performed the printhead cleaning proceedure, and only the color blocks printed.  I opened up HP Support assistant for help, downloaded the HP print and scan doctor, updated the software as needed.   I went through the troubleshooting procedures on HP support which lead me to believe I had a bad black ink cartridge.  I returned the ink cartridge and bought another one.  Black print was faded, so I checked/cleaned the vent, which didn't solve the problem.  HP Support stated there's 3 levels for cleaning the printhead, but after the 2nd, I get the message to contact hp support.  I've used up 75% of all 3 color cartridges doing the Printhead cleaning procedure and/or printing test pages.  I'm guessing the port for the black ink is clogged too severly for the printhead cleaning to clear it.  

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