• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-12-2018 01:14 PM

HP Recommended
Product: HP Deskjet Ink Advantage 3835
Operating System: macOS 10.13 High Sierra
  • I recently downloaded the prompted software for this model and since doing this I have continuously received the error message that tells me that my printer cartridges are incompatible and I am forced to agree by pressing the "ok" button ...there is no other choice.
  • The printer cartridges are the genuine article and the correct models for my printer
  • They also worked perfectly well up until I had downloaded the shiny new software
  • I have rebooted the machine ... and this used to at least allow me to print one page before again receiving the error message.
  • I have removed the cartridges according to the directions given and cleaned the terminals and reinserted them ... this has no effect either.

I am at a total loss of what to do next to try to resolve this issue ....if anyone can help I will be really grateful

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.