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‎04-12-2018 11:38 PM

HP Recommended
Product: HP 787064 Envy 7540 all in one series
Operating System: Microsoft Windows 10 (64-bit)

HP Envy 7640 all in one series is 5 months old & used to work perfectly from the moment I set it up....until a couple of weeks ago now it won't print from Windows 10 laptop  but will print from my mobile device; however, my phone always shows my printer is out of paper but it's not and prints just fine.  Under settings -printer/scanner it just shows "Error"

 

 It's plugged directly into outlet, shown as my default printer and the internet connection shows solid blue.  I also checked for printer updates and it shows up to date.  Ran troubleshooter and it could not detect any issues.  Help!

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