• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-20-2018 05:28 PM

HP Recommended
Product: HP Envy 5660
Operating System: macOS 10.12 Sierra

Hi,

My printer has been set up as a wifi printer for my home for months now.  Today, I noticed that it doesn't have a wifi connection.  I've tried to reconnect it using my iphone and through my computer, but it won't accept the network.  I also tried using the wifi wizard on the touch screen and entered the network info.  When I tried to use the HP Easy Start app, it gave me the error that it couldn't connect to a 5 GHz network.  The router I have has two networks, and the one that I am trying to use, that I've used successfully for months, is not 5 GHz.  Any help would be appreciated.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.