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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-25-2018 11:26 AM

HP Recommended
Product: HP Officejet Pro 8500 wireless
Operating System: Microsoft Windows 7 (32-bit)

My printer only prints in yellow and black. I put a new cyan cartridge in and the magenta and yellow are almost full. Black is full.  I did the following test and it came out in black and yellow with light amount of magenta and absolutely no blue.

I found this on a post from Sandy and now I don't know what to do or try first. Never had any problems like this before but I need to print in color. What can I try??

 

 

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Print the Print Quality Diagnostics Page:

 

Use the following steps to print a quality diagnostics page using the printer control panel.

  1. Load plain white paper into the input tray.

  2. Press the Setup button.

  3. Select Print Report.

  4. Select Print Quality Page.

  5. Press OK.

Check if it shows all the colors in the print quality page.

 

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

sandytechy20
I am an HP Employee

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