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‎05-22-2018 12:50 AM

HP Recommended
Product: Envy 5530
Operating System: macOS 10.13 High Sierra

I have a Envy 5530 that has been working fine for years. It suddenly stopped working after I replaced a ink cartridge. Now when I start up the printer, it asks me to print alignment page, I picked OK and it is stuck on the "Printing alignment page" menu, forever. How can I skip this step or factory reset the printer?

 

Being desperate, I googled and found youtube videos showing me how to go into the service menu, but the trick the printer to be first in the Home menu, a luxury I don't have!

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