- 
					
						
						
					
					×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. 
- 
					
						
						
					
						×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. 
- HP Community
 - Printers
 - Printing Errors or Lights & Stuck Print Jobs
 - Who Me Too'd this topic
 

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
  
  
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER. 
Check out our Black or Color Ink Not Printing, Other Print Quality Issues  info about: Print quality and Cartridge Issues.
    
    06-05-2018 02:00 PM
        Product: Printer 7858 Envy Photo
      
      
        Operating System: Mac OS X 10.11 El Capitan
      
	Hello, I have set up a new printer 7858 and can not print from my Mac desktop computer. The Mac see's the new computer and I have installed the software via 123.hp.com but when I send a photo or doc to it to print, I get the message that it cannot connect to it. The funny thing is that I can print from my phone to the new printer without any issue. I have tried everything that I know to fix it but without success. Any thoughts or direction would be appreciated. Thank you...
							
								Who Me Too'd this topic
							
						
					† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and  Rules of Participation.
    
 † The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.