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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-15-2018 04:52 PM

HP Recommended
Product: HP LaserJet Professional M1212nf MFP
Operating System: macOS 10.13 High Sierra

When scanning a document to Image Capture v 7.0 (1106) the Overview scan looks fine.  When I actually scan to a pdf certain colours are changed.  White remains white, yet blue ink changes to red ink.  Red ink becomes light green ink.  It literally looks like things were written using a different coloured pen.  White, grey and black content remains unchanged.

 

Remember, the Overview scan shows the colours properly.  It is somewhere between the Overview scan and the final scan where the colours get switched. 

This is not just an Image Capture problem.  The same thing happens with other capture software.

 

Professional documents loose their official look when they appear to have been signed using a bright green pen.

 

Thanks!

Randy

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