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06-15-2018 05:03 PM
Product: HP Officejet 5749
Operating System: macOS 10.13 High Sierra
I just tried to install brand new HP Cartridges. I keep getting a message that says to removes and reinstall. No matter how many times I reinstall, it doesn't work. I have had this printer for two years, and I know that I am installing the cartridges correctly. I have tried shutting down and starting over, but that did not work. Yes, these are original HP Cartridges, not generic.
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