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06-26-2018 04:19 PM
Product: HP Envy 4524
Operating System: macOS 10.13 High Sierra
So i havent used my HP printer in a while. I came to use it the other day and the printing quality was really bad. I have cleaned the printing heads and there is still some black and colour ink in the printer but it is still printing blue instead of black.
Also, when i have tried to print reports off i.e network reports, the printer sounds like it is printing before the paper comes out but shows on the paper when it comes out.
The driver is up to date.
Please can anyone help??
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