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‎07-12-2018 06:13 PM

HP Recommended
Product: hp office jet pro 8710
Operating System: Mac OS X 10.10 Yosemite

After reading through some similar posts on this forum, I am still having the same problem.  I have tried all the suggestions NUMEROUS times such as shutting down my laptop, removing power to printer and router, reinstalling printer using the wizard, reinstalling driver software, etc.

 

After trying all of these several times, I get the same response after the printer driver download......cannot find printer.   (Have even tried to reinstall using the printer specific IP address.)  

 

Printer information on dashboard indicates the printer is correctly installed and is connected wirelessly to my personal home wireless network so this leads me to believe the wizard worked everytime I ran it.

 

Would appreciate any help (other than what's already been posted since none of those steps seem to work).  I have no idea if it makes any difference but this problem is occuring with both my MAC laptop as well as another HP laptop running on WIndows 10.  

 

Cannot understand how it works fine for a year and suddenly the problem shows up.

 

 

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