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‎07-13-2018 01:13 PM

HP Recommended
Product: officejet pro 8500
Operating System: Microsoft Windows 7 (64-bit)

I have an Officejet Pro 8500 printer instlled on my system and set up as a network printer. A frequest problem is that for no apparent reason, the printer loses its wireless connection to my computer. When this happens, I cannot print, nor can the HPPrinter Asistant communicate with the printer. WhenI look at my router information, the mac address for the printer is shown as connected but there is no IP address. To get this fixed, I have to do one or more of the following:

1) Recycle the router and the printer.

2) Redo the network setuo on the printer.

3) Worst case, when neither of the above work I actually have to delete the printer from my system and reinstall it.

 

I shouldn't have to do any of this, especially not on a regular basis. Please tell me how to fix this once and for all. My router and PC have no other networking issues.

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