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‎07-16-2018 10:19 PM

HP Recommended
Product: Deskjet 3052A
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have had errors on my printer for the 61 Tri-Color Cartridge and figured I needed new ink cartridges. So, I have recently purchased new Hp ink cartridges for my HP Deskjet 3052A all-in-one printer. A Tri-Color 61 and Black 61 pack. After installing,  it still keeps giving one of two messages: Tri-Color Cartridge Problem or Tri-Color Cartridge Not Compatible. I have already gone through all the steps on the troubleshooter pdf including cleaning, and resetting the printer. I can only use the printer without the color cartridge installed. I spent $42.97 +tax on the cartridges. I can't get my money back from Walmart because the ink packs are opened. I would like to have this issue resolved. I have a new Tri-Color 61 ink cartridge that I apparently cannot use. It's very frustrating considering these things aren't cheap. Please let me know about how to get a refund for the color cartridge. I have the reciept for the purchase dated for   07-14-18.

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