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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-26-2018 12:12 AM

HP Recommended
Product: HP OfficeJet Pro 6960
Operating System: Microsoft Windows 7 (32-bit)

Hello.

 

Yesterday I tried to scan a document to my PC from the priner glass surface.

The result of the scan was a grey page with stripes from top to bottom.

Trying to do a paper copy resulted in the same output.

 

The scanner head/lamp runs from right to left as usual.

 

Printing documents from the pc works fine. the ink heads are not empty.

When tyring to perform alignment test: the page was printed just fine, and then I put in on the glass for the printer to sacan it - The printer said that it doesnt see the page and could not scan the alignment page.

Therefore, the printer realized that the scan did not match the image it was expecting to see.

 

Last time I tried to scan (few weeks ago) - everything worked fine.

 

I would be glad for your help.

Thanks alot,

Guy

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