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‎08-13-2018 03:52 PM

HP Recommended
Product: officejet pro 6968
Operating System: Mac OS X 10.11 El Capitan

iMac-printer connection was working fine, now suddenly Mac can't find printer. I have gone through all the steps I find recommended on the forums. Please note that:

 

• iMac is signed into the same network as the printer.

• iMac does see a WiFi signal from the printer -- it's listed among available WiFi networks.

• I have a Macbook and iPhone that are connecting and printing just fine.

• I've downloaded and tried to run Easy Start multiple times, and keep getting the message "No devices have been found."

• I have restarted the Mac and tried powering the printer off and on and disconnecting power from the back of the printer and then the wall.

• Printer is showing it's connected to WiFi and Web Access Test Results are "PASS."

 

Any help you can give would be appreciated. Thanks very much.

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