Printing Errors or Lights & Stuck Print Jobs
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
2
0
0
HP Recommended
Help! I continuously have missing or light black printing on my Pagewide Pro 477dw. A sample is attached. Notice the light black printing primarily in sections 9, 8, 6, and 2.
- The printer has a low print count.
- I'm using genuine, non-expired cartridges.
- I'm using multiple types of paper with the same result.
Missing black printing
- I've aligned the print heads.
- I've peformed both Level 1 and Level 2 printhead cleaning, including with the special foam sheet.
Cleaning the printhead and performing an alignment WILL correct the problem for about a week only for it to return exactly the same a week later. The printer is just out of warranty and I'm fit to be tied. This is with multiple cartridges, paper, etc. The printer is never turned off so it's not a shut-down improperly issue.
Any help would be appreciated! Thank you!
