• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎08-19-2018 05:30 AM

HP Recommended
Product: HP Photosmart Premium 309a Series
Operating System: Microsoft Windows 10 (64-bit)

Recently had Windows 10 installed but have had no problem printing in black.  However, today all black is coming out green.  I have not been using the printer so much recently so I changed both the black cartridges (Photo) and also changed the Magenta as read in previous threads this could be problem.  Should I now change the other two cartridges or is there a simpler solution?

 

When I printed on my previous version of Windows I was able to select print in Black but now I only have two options - print in grayscale or in colour - both selections give me green type.

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.